Privacy policy

LUX O² SOL RELAX is committed to protecting your privacy and developing technology that provides you with the safest experience on the website. This privacy statement is valid for the website www.lux.ad and governs the collection and use of data. By accepting the privacy policies, you consent to the practices described in this statement.

Who is responsible for the data?

We inform you that any personal data you provide through this website will be processed by LUX O² SOL RELAX as the data controller. LUX O² SOL RELAX owns this website and is a company based at Avenida Doctor Mitja Vila 18, (registered in the Companies Register of the Principality of Andorra with tax registration number 932370), hereinafter referred to as "LUX O² SOL RELAX".

What data do we collect?

In compliance with the requirements of Law 29/2021 of October 28, regarding Personal Data Protection (hereinafter, "LQDP"), and the regulations that develop it, we inform users of this website that their personal data may be collected at the following times:

• When you register on one of our websites to make purchases or manage orders.
• When you make purchases from the website, whether as a customer or as a guest.
• When, once registered, you manage your profile or use the features of your personal space.
• If you register for the newsletter to receive commercial communications.
• We may collect data in the context of queries and complaints you may present.

We may also process and collect the following categories of personal data from users:

• Identification data: name and surname, address, phone number, email, ID, passport.
• Commercial data: information about products purchased and services contracted.
• Banking data: we will process the data you provide to manage payment for purchases made.

In no case do we collect and/or process personal data that reveals ethnic or racial origin, political opinions, religious or philosophical beliefs, or union affiliation, nor do we process genetic data, biometric data aimed at uniquely identifying a person, data relating to sexual life or sexual orientation.

Do we collect cookies?

LUX O² SOL RELAX, on its website www.lux.ad, uses its own or third-party cookies to improve and optimize the user experience. Consent is required for them to be collected. [more information]

For what purposes do we process your data?

LUX O² SOL RELAX may process your personal data for the purposes described below, provided that you consent partially or entirely:

Specific purposes for registered clients and users:

• To manage your registration as a customer: verify the information provided, create a user space with your data, which will be accessible from the website.
• To manage your registration as a guest: verify the information provided, create a guest user space with your data, which will be accessible from the website.
• To manage your purchase activity on the website, which includes:
  • Managing contracted services.
  • Managing the purchase: payment, billing, shipping.
• To keep your user space updated with the information you provide and that is generated by your activity.
• To manage your preferences and authorizations.
• Exchange coupons or enjoy promotions.

• To interact with you when you contact us to resolve queries, doubts, or complaints.
• To send you commercial communications.
• To send satisfaction and quality surveys.
• To process your data for statistical purposes.

How long will my data be kept?

LUX O² SOL RELAX will keep your personal data for as long as necessary for the purposes described above. If there is legislation that requires LUX O² SOL RELAX to retain your personal data, these will be blocked and only processed to ensure their retention. Once these periods have ended, personal data will be deleted.

Who will we pass your data to?

As a general rule, your data will not be passed on to third parties without your explicit consent. To achieve the purposes previously mentioned, and only when necessary, your personal data may be transmitted to:

- Data processors of LUX O² SOL RELAX who need to process your personal data in relation to the purpose being pursued, which will be done according to the instructions of this entity and in accordance with its privacy policy and any security and confidentiality measures that LUX O² SOL RELAX establishes.

- Competent public administrations, in cases provided by law and for the purposes defined therein.

What rights do you have?

In compliance with the LQPD and its implementing regulations, LUX O² SOL RELAX informs you that you have the rights of access, rectification, limitation of processing, portability, deletion, and opposition to your personal data, as recognized in the aforementioned regulation. To exercise these rights, you must send a written and signed communication to the email address administracio@lux.ad, attaching a copy of your passport or national identity document. In case of any infringement of your rights, especially if you have not obtained satisfaction in exercising them, you can file a complaint with the Andorran Data Protection Agency. You can also obtain more information about the rights available to you by contacting these agencies.

Can I withdraw my consent?

The consent given for a specific purpose can be withdrawn at any time, without affecting the legality of the processing based on the consent before its withdrawal. In these cases, LUX O² SOL RELAX will stop processing personal data or, if applicable, will stop doing so for this specific purpose, except for compelling legitimate reasons, or the exercise or defense of possible claims.

What security measures will we use to protect your data?

LUX O² SOL RELAX guarantees that the processing of your personal data will be subject to the strictest confidentiality and that the necessary technical and organizational measures have been established to ensure the security of your personal data and prevent its alteration, misuse, loss, theft, and unauthorized processing and/or access.

Possible changes to the privacy policy?

This privacy policy is subject to possible changes in accordance with the applicable legislation at any given time. In any case, any modification to this Privacy Policy will be duly notified so that you are informed of the changes and can give your express consent to these changes.